Frequently Asked Questions
Everything you need to know about your Paint Outlets experience, from shipping to application tips.
How do you ensure paint colors are accurate when ordering online?
We use high-resolution digital swatches calibrated to industry standards. However, since screen settings vary, we recommend ordering a small sample pot to test the color on your specific walls and lighting before committing to a full gallon.
What is your shipping policy for liquid paint products?
We use specialized, spill-proof packaging and reinforced containers to ensure your paint arrives safely. Most orders ship within 1-2 business days via ground carriers to comply with safety regulations for liquid transport.
Can I return a custom-mixed paint color?
Because custom-tinted paints are created specifically to your requirements, they are non-returnable. We only accept returns on unopened, non-tinted base paints, primers, and hardware tools within 30 days of purchase.
How much paint do I need for my project?
As a general rule, one gallon of paint covers approximately 350 to 400 square feet with a single coat. For the best results and full color depth, we always recommend planning for two coats.
What should I do if my paint arrives frozen or damaged?
If your order arrives damaged or has been exposed to extreme temperatures during transit, please take a photo and contact our support team within 48 hours. We will arrange for a replacement shipment immediately at no extra cost.
Do you offer professional contractor discounts?
Yes, Paint Outlets offers a dedicated Pro Program for contractors and interior designers. Members receive bulk pricing, tax-exempt purchasing options, and priority shipping on large-scale orders.